Rafting Trip Policies
Do we need Reservations?
As we do run more intimately styled Michigan river trips that are in high demand, spaces are limited on our rafting adventures. We will always make every effort to accommodate you but cannot guarantee you a seat without a reservation. We strongly suggest that you make reservations for your party as far in advance as possible.
Reservation and Payment Policy
Reservation Policy: A 50% deposit is required at the time of booking, with the remaining balance due 7 days prior to the departure of the trip. Any trips booked within 7 days of the trips departure require a full deposit.
Cancellations made more than 7 days prior to the departure of the trip will receive a full refund, minus a $5 per person processing fee. Reservations canceled within 7 days of the trip departure will not receive a refund. It is your responsibility to be at your trip’s scheduled check-in time and departure. There are no exceptions to this policy so please remember to account for weather conditions, traffic, construction, etc.
*If you show up late and miss your trip, you have cancelled without notification. If space permits we may be able to assess a trip change fee and put you on a later trip: however, this is situational and cannot be guaranteed as an option, therefore it is in your best interest to be on time for your trips check in and departure.
ATTN: GROUPON CUSTOMERS: Groupons must be mentioned and Groupon numbers provided at time of booking. Your Groupon(s) must be printed out and presented upon arrival or redeemed through your smart phone the day of the trip. If your Groupon(s) is not presented, you will be responsible for the remaining balance on your reservation. Regular trip change fees and cancellation fees apply on all changes and cancellations must be made prior to a week before the trip. Once you have confirmed your Groupon reservation, if you cancel your trip within a week of your reservation for ANY reason, if you fail to show up for your reservation, or if you show up after your scheduled check in time, no refunds will be given by Northwoods Adventures. It is your responsibility to be at our outpost at least one half-hour before your trips departure.
Trip Change Policy
Any changes made to a trip departure time, date, or river section, will result in a $5 per person trip change fee and will be subject to availability. We reserve the right to alter your scheduled trip without notice or allowance for refund.
Assumption of Risk
Rafting is considered an extreme activity, requiring physical exertion by its participants and an ability to follow the directions of a qualified river guide. While considering rafting as an activity, be realistic about the abilities and limitations of the people in your party. People with medical conditions, physical impairments, or who are seriously overweight should consult a physician before going rafting.
For safety reasons, we reserve the right to refuse service to anyone at anytime who poses a potential risk on the river, who is suspected of being under the influence of drugs or alcohol, or who is deemed unfit to raft. We also reserve the right to alter your trip without an allowance of refund.
Rafting is an activity with inherent and unavoidable risks, and we do not guarantee the safety of any person we take down the river. All participants are required to sign an assumption of risk/release of liability waiver. If you choose to come rafting, let it be known that you are doing so at your own risk.
Minors under the age of 18 must sign their own waiver in addition to having it signed by a parent or legal guardian. Children must be at least 4 years old and 50 lbs to ride down to the Piers Gorge Portage Trail beach and watch the raft go through the rapids from the overlook, and must be accompanied by a competent adult at the overlook. Children must be at least 11 years old and 100 lbs to raft through the Piers Gorge whitewater section. We reserve the right to cancel your river trip without allowance of a refund if you violate or attempt to violate the minimum age and weight requirements.